Unity Error

[shzhang]

Hi,

Does anybody know what's this error mean and how to fix it. Thanks for your help! See error message below. This is Unity 5.0 unified messaging failover configuration with MS exchange.

Event Type:        Error
Event Source:      CiscoUnity_AvCs
Event Category:   
Event ID:          100
Date:              2010/01/08
Time:              08:16:50
User:              N/A
Computer:          UNITY01-EDEN
Description:      
Exception occurred and handled.  File: E:\Views\CU5.0.0.297\un_Core1\ExchangeMonitor\AvExchangeMonitorSvr\cavmapiaccessthread.cpp at Line: 1021 - Error: 80004005H Call stack:

Exception Caught      :  0xc0000005
Exception Flags       :  0x00000000
Prev. Exception Record:  00000000
Exception Address     :  5F344D3F
NumberParameters = 2.
    Param[0] = 0x00000000
    Param[1] = 0x00000000
Thread ID: 4048
Processor Context:
ESI:5F36A550 EDI:00000000
CS:EIP:001B:5F344D3F  SS:ESP:0023:00B7FB88  EBP:00B7FD04
DS:0023  ES:0023  FS:003B  GS:0000  Flags:00010246
EIP: (Module:Offset) AvExchangeMonitorSvr.dll:0x14d3f
Process Name: AvMsgStoreMonitorSvr.exe

[Jaime Valencia]

It could be caused by a subscriber having an apostrophe in their alias, if so, just remove it.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

[David Hailey]

Use this site to get a general idea of error messages.  Disregard the Unity version - the event ID's are fairly consistent across all versions.

http://www.ciscounitysupport.com/find.php