Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 
New Member

Unity Express 2.1.1 migrating to Unity 4.0(4)

I am setting up Unity 4.0(4) which will take over the Unity Express 2.1.1 already setup. I would like to move the voice mail already stored on Unity Express to the new server. Can this be done? And if yes how?

Cisco Employee

Re: Unity Express 2.1.1 migrating to Unity 4.0(4)

Unfortunately there is no way to migrate messages between Cisco Unity Express and Cisco Unity (or vice-versa). What I would do is set up both concurrently. Then notify people in advance of the cutover. You can then also tell them that they will be able to retrieve old voicemails for a week (or whatever) using a different number (i.e. you'll change the voicemail number for Unity Express so that all new messages and the Messages button go to Cisco Unity, but you can still dial & log into CUE using a different number). That way there's a somewhat graceful transition.

CreatePlease to create content