02-27-2008 10:36 AM - edited 03-18-2019 08:32 PM
Hi all,
Could you please tell me how can I handle the behaviour of the AA script depending from the caller:
I briefly describe my scenario:
Main office: Call Manager 4.2.3 + voice gateway 2811 with Aim-Cue 3.0.1 50 licenses for CCM
Branch offices: 3 x voice gateway 2801 with No Cue at all.
I would like to write a script in cue 3.0 that depending on the branch office who call, behaviours in different ways.
I tried this but doesn't works fine:
Branch office n.1 calls a translation pattern (for instance 8001), branch office n.2 calls a transl.patt. 8002 and so on.
All transl patt. Calls cue pilot number (i.e. 19984); the script answers and depending from transl.pattern who calls, using GetContactInfo and a Switch step it influences the behavior.
Is it possible? How can I do it?
Thank you very much for your help
Solved! Go to Solution.
02-28-2008 08:03 AM
Emanuele,
You can use the Get Call Contact Info step and store the Original Called Number in a variable. Then use an If statement based on this variable.
Brandon
02-27-2008 11:58 AM
Create different AAs with different pilot numbers. Translate the call to the proper pilot number and forward to CUE.
Hope this helps. If so, please rate the post.
Brandon
02-28-2008 06:11 AM
Hi Brandon,
thank you for your reply,
my problem is number of custom scripts loadable into the 1GB Aim Cue with 3.0.1.
Infact loading the fifth custom script it respond me: Maximum loadable script limit exceeded.
Could you please confirm me that 4 is the limit of 1GB Aim cue with 3.0.1?
Thanks a lot
Emanuele
02-28-2008 06:21 AM
Emanuele,
Yes, the limit is 4 scripts with the AIM module. See the following link.
http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel2_3/cliadmin/ch1over.html
Brandon
02-28-2008 07:17 AM
Thank Brandon,
since I need to handle call from several sites 3 and I have other 2 scripts running, 5 scripts doesn't fit into Aim cue.
My idea was to "squeeze" 3 scripts with 3 different pilot numbers in 1 scripts handling the script behaviour depending from who calls the script (office 1 or 2 or 3).
I thought GetCallcontact info or some other function could help me. What do you think?
Thanks a lot
Emanuele
02-28-2008 08:03 AM
Emanuele,
You can use the Get Call Contact Info step and store the Original Called Number in a variable. Then use an If statement based on this variable.
Brandon
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