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New Member

Unity Express Caller ID not recognized

Hi,

I have a problem with Cisco Unity Express.

When the user calls his mailbox from his own phone he is asked for his Extension ID followed by #.

Normally, the system should automatically detect the user ID if the call is from his own phone and it should only ask for the password.

Early it was working correctly.

I perhaps modify something in my CCME config but I really don't see what could affect it.

It seems that the caller ID is not recognized by Unity.

What are the requirements for Unity to recognize the caller ID?

Thanks in advance,

François

2 REPLIES
New Member

Re: Unity Express Caller ID not recognized

Hi, In the CUE Configuration You Will need the next Line

voicemail callerid

It must be working if you see the caller id in IP Phones from the PSTN

New Member

Re: Unity Express Caller ID not recognized

I removed the dialplan-pattern commands and then it worked.

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