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Unity Express - CLI not being played out

Hi,

I have calls being terminated without any issues, but when a message is played out, it says caller unknown. When I do a debug voip ccapi, I can see the incoming number, so the CME system is receiving that ok - its just not passing it on to the Unity Express.

Any ideas what I am missing?

thanks,

Mark

1 REPLY
Cisco Employee

Re: Unity Express - CLI not being played out

Do you have "voicemail callerid" configured in CUE (it's off by default)? If so, you should try using a "debug ccsip message" and see what is presented to CUE via the INVITE message. That will determine what CUE plays you.

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