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New Member

Unity Express - CUE, Application Mode CallManager not Express

Anyone know how to change the "application mode" of CUE to CME and not CCM? Is this based on the license? I have a CME and not CCM and somehow the config got set for CCM, even though I have done a clean install.

5 REPLIES
Cisco Employee

Re: Unity Express - CUE, Application Mode CallManager not Expres

Try a 'software install clean' of the CCM license file. That's what defines what mode it's in.

New Member

Re: Unity Express - CUE, Application Mode CallManager not Expres

Problem is I don't have an license file. The NME module came preloaded with software and license, but I ran into problems and had to reinstall which erased the contents of the NME disk.

Hall of Fame Super Red

Re: Unity Express - CUE, Application Mode CallManager not Expres

Hi Mark,

On the upper right-hand side of this page search all Cisco.com for;

cue license

You will see the various files "specific" to either ccm or cme. In the examples below you would use number 2;

Download Software for : cue-vm-license_12mbx_ccm_7.0.2.pkg

Download Software for : cue-vm-license_12mbx_cme_7.0.2.pkg

Hope this helps!

Rob

New Member

Re: Unity Express - CUE, Application Mode CallManager not Expres

ı add this (Download Software for : cue-vm-license_12mbx_ccm_7.0.2.pkg) with software install clean command and my problem was solved.

cue# show software licenses
Installed license files:
- voicemail_lic.sig : 12 MAILBOX LICENSE
- ivr_lic.sig : NULL IVR LICENSE

Core:
- Application mode: CCM
- Total usable system ports: 6

Voicemail/Auto Attendant:
- Max system mailbox capacity time: 840
- Default # of general delivery mailboxes: 5
- Default # of personal mailboxes: 12

- Max # of configurable mailboxes: 17

Interactive Voice Response:
- Max # of IVR ports: Not Available

Languages:
- Max installed languages: 2
- Max enabled languages: 2

Bronze

Unity Express - CUE, Application Mode CallManager not Express

Thanks for the help guys, saved me a call to TAC.

I ran through initialization and couldn't specify MWI or anything.  Got on-site, looked into it, CCM mode it is!

Swapped, reloaded, onto more installation tasks.

Cheers!!!

JB

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