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New Member

Unity Express problems

1. Does anyone knows how to change time on CUE? Somehow, it is not sync with CME.

2. When I upgraded the software on CUE, it erased all the personal greetings. I had to ask all users to rerecord their greetings. Anyone had same problem?

5 REPLIES

Re: Unity Express problems

Specify NTP server in CUE as CME router and then sync the CME router to an external NTP source.

New Member

Re: Unity Express problems

CME doesn't have access to outside NTP source. I made CME as master NTP source and specified CME as NTP source for CUE. When I do "show ntp assoc" on CUE, it says it is in sync. However, it is exactly an hour off.

Thanks.

Cisco Employee

Re: Unity Express problems

Is the time zone correct? If so, make sure you're running software that understands the DST changes. See:

http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_field_notice09186a00807e9627.shtml

New Member

Re: Unity Express problems

I updated with latest version of CUE and the time zone is correct. I'm trying to find out if there is anyway you can manually set the time like "clock set" command.

thanks.

Cisco Employee

Re: Unity Express problems

No, there is no such command for CUE. It is purely derived from NTP. It's possible that the NTP server is incorrect (keep in mind that you could have a situation where the NTP server appears to be correct, but in fact it is interpreting the DST incorrectly. The time is transmitted to CUE, and it applies its DST which now evaluates to a different time.

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