Sometimes our receptionist leaves and wants to forward the reception phone to someone else in the office. However, when she does so and the other person does not answer the phone it goes to her voicemail and not receptions. Is there a way to send it to the original called number or redirected-number (receptions in this case) voicemail?
CUE *only* has the ability to use the last redirected number (LRN), not the original called number (OCN). In CUE 2.3, I believe, support will be added for OCN; however there may also be some dependencies on the switch (i.e. CalManager Express/Callmanager version).
Mailbox selection: Mailbox in which an incoming voice message is stored. The options are original called number (OCN) or the last redirected number (LRD). LRD is the default option.
For example, suppose caller A calls user B's extension, which forwards the call to user C, who does not answer the phone. The call goes to voice mail. User B's extension is the OCN and user C's extension is the LRD. If the system is configured with the OCN option, the system stores the message in user B's mailbox. If the system is configured with the LRD option, the system stores the message in user C's mailbox.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...