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Community Member

Unity Express Registration issue

Hi

i have a strange issue with unity express.

it was working but suddenly went down.

when i check now i get these messages

service-module service-Engine 0/0 status

Service Module is Cisco Service-Engine0/0

Service Module supports session via TTY line 194

Service Module is waiting for registration message

Service Module status is not available

service Module is Cisco Service-Engine0/0

Service Module supports session via TTY line 194

Service Module is trying to recover from error

Service Module status is not available

i changed module still same.

tried changing IOS but gives me same error

i have 3 ISDN BRI cards also in the system

Router is cisco 2811

please help

Many Thanks

Manoj

4 REPLIES
VIP Purple

Re: Unity Express Registration issue

Manoj,

Try the following:

service-module service-engine 0/0 shutdown

After entering this command, reload the router. When the router comes back up, try to session to the CUE module. Keep in mind it can take some time for CUE to fully initialize.

Hope this helps. If so, please rate the post.

Brandon

Community Member

Re: Unity Express Registration issue

HI Brandon

Thanks

i tried it already .

and i also tried putting a new module also.

i tested with another router with same module and it works fine

please help

Many Thanks

Manoj

VIP Purple

Re: Unity Express Registration issue

If the module is known to work in another router, sounds like it could be a problem with the connection where the module is seated. I would recommend opening a TAC case.

Brandon

Community Member

Re: Unity Express Registration issue

THanks

i tried in 2 AIM slots in router

Both gives me same error.

Both slots will have problem ?

im very much confused with this issue

Manoj

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