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Unity express stuck on lrd.

On Unity express 2.3 I cannot seem to get the original called number to take

effect. It is still using last redirected number for VM. Have changed it

back and forth serveral times with no success. I have not reload it yet but don't see why I should have to. Anyone seen this issue??

Thanks

Art

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Red

Re: Unity express stuck on lrd.

Hi Art,

If CUE is integrated with Callmanager Express there are additional config changes required on the CME side;

If you configure the OCN option for Cisco Unity Express on a Cisco Unified CME platform, you must configure Cisco Unified CME to correspond. If you configure OCN for Cisco Unity Express on a Cisco Unified Communications Manager platform, no additional configuration on Cisco Unified Communications Manager is required.

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel3_1/command/reference/v_cmds.html#wp1016476

SCCP: Setting a Mailbox Selection Policy for Cisco Unity Express or a PBX Voice-Mail Number

To set a policy for selecting a mailbox for calls from a Cisco Unified CME system that are diverted before being sent to a Cisco Unity Express or PBX voice-mail pilot number, perform the following steps.

Prerequisites

Cisco Unified CME 4.0 or a later version.

SUMMARY STEPS

1. enable

2. configure terminal

3. dial-peer voice tag voip

or

dial-peer voice tag pots

4. mailbox-selection [last-redirect-num | orig-called-num]

5. end

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmevmail.html#wp1018947

Hope this helps!

Rob

3 REPLIES
Hall of Fame Super Red

Re: Unity express stuck on lrd.

Hi Art,

If CUE is integrated with Callmanager Express there are additional config changes required on the CME side;

If you configure the OCN option for Cisco Unity Express on a Cisco Unified CME platform, you must configure Cisco Unified CME to correspond. If you configure OCN for Cisco Unity Express on a Cisco Unified Communications Manager platform, no additional configuration on Cisco Unified Communications Manager is required.

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel3_1/command/reference/v_cmds.html#wp1016476

SCCP: Setting a Mailbox Selection Policy for Cisco Unity Express or a PBX Voice-Mail Number

To set a policy for selecting a mailbox for calls from a Cisco Unified CME system that are diverted before being sent to a Cisco Unity Express or PBX voice-mail pilot number, perform the following steps.

Prerequisites

Cisco Unified CME 4.0 or a later version.

SUMMARY STEPS

1. enable

2. configure terminal

3. dial-peer voice tag voip

or

dial-peer voice tag pots

4. mailbox-selection [last-redirect-num | orig-called-num]

5. end

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmevmail.html#wp1018947

Hope this helps!

Rob

New Member

Re: Unity express stuck on lrd.

Thanks Rob that was the missing link. Tested today and works great

Thanks again

Art

Hall of Fame Super Red

Re: Unity express stuck on lrd.

Hi Art,

You are most welcome :) Glad to be of some small help.

Take care,

Rob

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