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Hall of Fame Super Silver

Unity Failover issues

CCM 4.1(3) with Unity 4.0(5).

When the failover server is active I can dial into Unity by pressing Messages button or calling pilot number, I can also leave a message from within Unity. The problem is when I dial an extension that should forward me to voicemail, I get fast busy. I never see the call hitting Unity. My integration is set up as following:

CERO-primary with 34 ports

Hunt options:

No Answer: Skip remaining members, and go directly to next group

Busy: Try next member, try next group in Hunt List

Not Available: Skip remaining members, and go directly to next group

LIBE-primary with 34 ports

No Answer: Skip remaining members, and go directly to next group

Busy: Try next member, but do not go to next group

Not Available: Skip remaining members, and go directly to next group

CERO-Fail with 34 ports

No Answer: Skip remaining members, and go directly to next group

Busy: Try next member, try next group in Hunt List

Not Available: Skip remaining members, and go directly to next group

LIBE-Fail with 34 ports

No Answer: Try next member, but do not go to next group

Busy: Try next member, but do not go to next group

Not Available: Try next member, but do not go to next group

In the hunt list the order is as above, however I tried with only failover groups and still the same issue.

On Each Unity I have 2 integrations with 36 enabled ports, the last 2 ports are MWI.

Chris

3 REPLIES
New Member

Re: Unity Failover issues

I got the same problem with CCM 4.1(3) and Unity 4.0(4) SR1.

Hall of Fame Super Silver

Re: Unity Failover issues

Do you still have the problem? How long have you had it? I just opened a TAC case for it.

Chris

Hall of Fame Super Silver

Re: Unity Failover issues

I got it resolved.

Kudos to TAC for helping me fix it, it was a CSS/Partition configuration issue.

Chris

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