Customer migrated all users from original partner Exchange 5.5 server to a new server. Only account still pointing to the original partner server is "EAdmin". Customer also used the procedure to change the partner server in the REconfiguration and Upgrade Guide. The reg key HKEY_LOCAL_MACHINE\SOFTWARE\Active Voice\Doh shows the new server as the partner. If the original Exchange server is shut down, Unity seems to be going into UMR mode, because it takes messages but they never hit the Exchange server. The Unity version is 4.0(2) on an ICS7750 blade, so it cannot be upgraded. Yes, I know, it wasn't my idea.
I have a few questions for the gurus:
1) Would not migrating Eadmin to the new server cause this?
2) Should they just run the "change partner server" procedure again?
3) What else should I look for to troubleshoot the issue
There are still references to the original partner server in the DirSynchEx55 section of the registry, so I think Unity still thinks the original Exchange is the directory server.
Re: Unity failure after removing Exchange 5.5 server
I didn't do any of the actual migration, so I don't know exactly what was done. I did get the EAdmin account working on the new Exchange server by fixing all the references to the old server in the Subscriber table, so that shouldn't be an issue the next time they test.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
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