01-08-2006 08:45 AM - edited 03-18-2019 05:28 PM
Does somebody knows which forwarding reason (busy, RNA , unconditional) should UNITY use when a call is manually transfered from an extension?
01-08-2006 04:23 PM
When a call is transferred from where to where?
01-09-2006 03:44 AM
When a user manually transfer a call to a Unity Voice Pilot or a manually transfered call finally ends in a Unity Voice Mail.
Regards
Alex
01-09-2006 03:45 AM
When a user manually transfer a call to a Unity Voice Pilot or a manually transfered call finally ends in a Unity Voice Mail.
Regards
Alex
01-09-2006 10:51 AM
A transfer is typically performed by first placing the caller on hold and getting dialtone for a new call (transfer softkey will do this in one step). From there, when you dial the Unity Voice Pilot number you are creating a new call from your phone to the Unity system. This call will be offered to Unity as a Direct call with your extension as the calling number. You can use the Call Viewer utility on Unity to verify this.
Once you release the transfer, CCM should send a call info update message to Unity. This won't impact any call routing rules since the call has already been answered but it may help get the original caller's number associated with any message that is being left.
-Eric
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: