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Unity goodbye greeting missing

We have a site where the goodbye greeting has been deleted (I don't know how - it is read only).

We are also getting a large number of uaddressed messages (5600 this week).

Are the two issues related, if so how can we replace the Goodbye message ?

TIA.

2 REPLIES

Re: Unity goodbye greeting missing

Hi -

For a quick fix - Do you have another Unity server? If you do, you can access the Unity SA web page for the server with the working Goodbye Greeting. Select this call handler and go to the Greeting page. Click the black down arrow and select Copy To:. Save the save file. Use this file to upload to your missing Goodbye handler greeting. This is not TAC supported, but will work. The file will get replaced the next time you upgrade Unity on the server. However, I would recommend you contact TAC on this. Also run a DBWalker report to see if there is anything else incorrect on your system. I am including a link that, with TAC's help, can be used to restore certain Unity objects. You might check with them on it to see if it would work to correct your problem -

http://www.cisco.com/en/US/customer/products/sw/voicesw/ps2237/products_tech_note09186a00801c0765.shtml

Sincerely, Ginger

New Member

Re: Unity goodbye greeting missing

Thanks Ginger,

We have a TAC case open - just awaiting their response.

B/w.

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