03-31-2004 08:21 AM - edited 03-18-2019 02:47 PM
I have a customer who is experiencing issues with Unity hanging up during messages being left. CCM gateway to Unity, version 3.5. Seems that during the users speech the systems cuts them off.
We have upgraded the Wave driver to the latest version already.
03-31-2004 09:51 AM
Not a lot of data to go on here...
Maybe it is this:
http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a0080094a51.shtml
Thanks,
Keith
03-31-2004 10:21 AM
Most definatly not. Already checked to ensure that command is in place.
It's not a constant issue, it's somewhat random, random users, random times, random mailboxes, even random cut off time, so sometimes you can leave a msg for 3 minutes before it kicks you, sometimes 10 seconds.
It shouldn't be silence detection, because it does it to people who are talking loudly.
03-31-2004 10:46 AM
We have the same symptoms here, but we are integrated with an Avaya G3R PBX, rather than CCM. My TAC case has been open for quite a while on this topic.
I have always assumed that this was a result of the PBX and Unity not communicating well with each other about "disconnect" events, however if the same issue exists with CCM integrations I am suspicious that it may be a more Unity-centric issue.
04-01-2004 04:41 AM
Tony, drop me a note with the case # (if you don't mind) i'd love to see the history and perhaps reference your ticket when I open one of my own.
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