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Unity incorrectly identifies external caller as a subscriber

We are using unified messaging with Unity v4.0(4). When an outside caller calls in to leave a message on our system it incorrectly id's the caller as a subscriber on our system. The inbound phone call is from ### ###-5279 and this is matching a subscriber with extension 5279. Therefore whenever the outside caller calls in and leaves a message, the message says "message from Doe, Jane" instead of saying "message from ### ###-5279".

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Re: Unity incorrectly identifies external caller as a subscriber

Have you tried using the Call Viewer to see if the full Caller ID is getting passed to Unity?

Re: Unity incorrectly identifies external caller as a subscriber

If you are using PCA, and Jane Doe put her Cell number in the profile for her profile of numbers, she then calls back into a subscriber at another extension to leave a message from her cell, it will say her name because Unity recongizes the subscriber from caller ID.

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