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Community Member

Unity information store offline

We have a Unity 5.0(1) server storing messages on our Exchange 2003 SP2 server (running Windows 2003 SP2. Whenever Symantec Backup Exec version 11d runs a backup job on the Exchange information store, Unity reports the information store is offline. During the backup, we can connect to Exchange with outlook and are not experiencing any other issues. Only the Unity server is reporting the information store offline. Does the AvWm service, when determining the state of Exchange, have any parameters such as timeout values that can be increased?

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Accepted Solutions
Cisco Employee

Re: Unity information store offline

What ES are you running on the Unity server?

CSCsy95315 AvWm custom store check reports store offline during online backup

ES74 or higher would fix this issue.

2 REPLIES
Cisco Employee

Re: Unity information store offline

What ES are you running on the Unity server?

CSCsy95315 AvWm custom store check reports store offline during online backup

ES74 or higher would fix this issue.

Community Member

Re: Unity information store offline

We don't have ES74 (or higher) installed. I'll install next week. Thanks for the pointer.

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