On Unity 5, when users try to dial Cisco Unity, they get message "the voicemail server is disconnected ". What can be possible causes ? Are Exchange services like IMAP4 & POP3 a must for Exchange to work fine?
Unity uses MAPI to connect to the Microsoft Exchange server. If you examine the application log event viewer on the Unity server, do you see any events which indicate the Unity server has lost connectivity with the Exchange server? Is Exchange isntalled on or off-box ?
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...