Routing rule in Unity for Live Record is already present, however all the fields are grayed out and I can't edit the information. In the rule there is no DNIS or forwarding number information populated.
Not sure I'm following you Senthil. I didn't create the Live Record rule that's in there now. Not sure who did. However, when I select the rule, all the fields are grayed out and I cannot edit them. I can't even delete the rule to create a new one. The rule does not have a number associated with it, so I cannot get Live Record to work until I can edit to add one.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...