Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Attention: The Community will be in read-only mode on 12/14/2017 from 12:00 am pacific to 11:30 am.

During this time you will only be able to see content. Other interactions such as posting, replying to questions, or marking content as helpful will be disabled for few hours.

We apologize for the inconvenience while we perform important updates to the Community.

New Member

Unity Mailbox issue - messages stuck in failed folder

I have 30+ voicemails that were sent to the Unity MTA/Failed folder over the last month due to the fact that the associated Exchange account was somehow deleted - I have since recreated the exchange account and the voicemail box is now working properly again but Unity is still holding on to the old messages in the failed folder. Is there a way I can "force" Unity to resend these messages from the failed folder? Usually Unity sees that the mailbox is accessible again and resends the messages in the failed folder, but i think since the issue is over 30 days old it has stopped trying.

Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: Unity Mailbox issue - messages stuck in failed folder

Paul,

You sure can. Cut those messages and paste them back into UnityMTA(making sure you have both .txt and .wav coupled together for each message). Unity won't check the Failed folder, once delivered to Failed, they have to be manually moved up a directory for Unity to pick up on them.

Hope that helps,

Brad

2 REPLIES
Cisco Employee

Re: Unity Mailbox issue - messages stuck in failed folder

Paul,

You sure can. Cut those messages and paste them back into UnityMTA(making sure you have both .txt and .wav coupled together for each message). Unity won't check the Failed folder, once delivered to Failed, they have to be manually moved up a directory for Unity to pick up on them.

Hope that helps,

Brad

New Member

Re: Unity Mailbox issue - messages stuck in failed folder

Worked like a champ!! Thanks very much!

199
Views
0
Helpful
2
Replies
CreatePlease to create content