Cisco Support Community
Community Member

unity message escalation procedure

Is there a way in Unity beyond paging and phone notification to escalalate if message remains unread?

Cisco Employee

Re: unity message escalation procedure

Not sure what else you're looking for here - you can chain phone, tone pager, email and SMS notification devices to act as an escallation chain for unread messages of different types and urgencies - what other type of notification are you hoping for?

Hall of Fame Super Red

Re: unity message escalation procedure

Hi Bill,

Have you looked at this feature, I think it offers great options to meet most escalation requirements;

Cascading Message Notification

Cascading message notification allows you to set up a series of notifications to a widening circle of recipients.

For example, to create a hierarchy of message notifications for your Technical Support department, set the first message notification to be sent immediately to the pager of the front-line technical support representative. The next notification can be sent after a delay of 15 minutes to the pager of the department manager. A third notification can be sent after a delay of 30 minutes to an employee in the Problem Resolution Group.

Notifications continue to cascade according to the options you selected until the message has been saved or deleted by a recipient.

From this good Unity doc;

Cascading Message Notification

Hope this helps!


Community Member

Re: unity message escalation procedure


that did thanks a lot

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