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Community Member

Unity MTA Issues

I am in a bit of a bind!!! Here is the scenario:

All calls coming in from the PSTN to users are being delivered to the UnityMTA folder. All internal calls are being deliever with no problem? Any help/suggestions??

6 REPLIES

Re: Unity MTA Issues

Hi -

All outside calls go to the Unity_servername mailbox, which should reside on the partner mail store server you configured in Message Store Configuration Wizard. From the Unity server, you can use Exchange System Manager to view the mail-enabled accounts. You should check to see if the mailbox is there. You may want to run SYSCHECK logged onto the Unity server as your unitymsgstoresvc account and see if it reports any errors. Did you by any chance move the mailbox to another server? One last thing I would check - in Active Directory Users and Computers, with Advanced Features selected in the MMC so you can see the Security Tab, check to make sure the unitymsgstoresvc account has the required permissions (and that inheritance is enabled/checked on the Advanced options of the Security Tab) and lastly, that the unity_servername account has not been disabled.

Ginger

Community Member

Re: Unity MTA Issues

Thanks for the info. Actually, when I restarted the UMR service, the messages were delivered!

Re: Unity MTA Issues

Hi -

Dang! That was the easy answer ;-) I went down the technical nth detail path. Thank you for reminding me it's sometimes the easy answer that works best - also for letting me know you got it working.

Sincerely, Ginger

Community Member

Re: Unity MTA Issues

Hi Ginger,

Our Unity_servername account is disabled but everything works fine. We're running version 4.2(1). Is this something I need to look into further?

Thank you,

Erik

Re: Unity MTA Issues

Hi Erik -

It is OK for the account to be disabled. It is not going to be used for logging on. I had to check to make sure, but it appears the Unity_servername account is disabled in 4.0(5) installs forward.

Ginger

Re: Unity MTA Issues

Nice catch ginger.. this would bit me last night.... I was cleaning out disabled accounts and it knocked my unity_servername out of AD..... ugg.. long night

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