The bulk logout did seem to clear up the issue for the moment. The real question is why? I'm not convinced that this won't happen again. Wouldn't shutting down the Unity services do the same as the bulk logout? Or even restarting the server? Those were also temporary "fixes". Sorry, I'm just concerned because these particular users are quite irritated ;-)
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...