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Community Member

Unity New Voice Mail Message Question

After listening to a new message, if I do nothing (save or delete) and hang up, the MWI comes on again and message is presented as new. Is there any way I can turn this feature off? In the Meridian environment if you do nothing after a message the MWI goes off and the message stays in the in box but it is no longer considered new.

Thoughts?

2 REPLIES
Community Member

Re: Unity New Voice Mail Message Question

I found the solution.

Conversation - Mark messages read upon hang-up set to 1 in Reg

Thanks anyway

Cisco Employee

Re: Unity New Voice Mail Message Question

In Unity 4.2(1) this can be configured on a per subscriber basis. Navigate to the Conversation link in the SA for the Subscriber you wish to change. There is an option under Message Playback, "Mark a message as saved upon hangup or disconnection".

In earlier versions of Unity, this could be configured as a system wide option in the Advanced Settings Tool.

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