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Unity not taking outside caller messages

Hello everyone,

I have a Unity 4.1 install that has, for the second time in a week, stopped taking outside callers messages but will still take internal callers messages. Has anyone ever seen this before?

Thanks,

Travis

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3 REPLIES
Cisco Employee

Re: Unity not taking outside caller messages

Could be related to Windows AD. The other possibility is Unity_ account. Can you post your app and sys logs (in csv format)?

New Member

Re: Unity not taking outside caller messages

Your problem is probably related to the installation of a MS KB912442 patch on the Exchange server. Make a search on this forum to find more info.

Cisco Employee

Re: Unity not taking outside caller messages

He figured it out - the unity_servername account was disabled by AD admin

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