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New Member

Unity PCA Login Error

Setup:

Unity 4.0(4)sr1 VMO with off-box Exchange

External Global Catalog Server for AD

Issue:

When any user attempts to log in to PCA via "https://<ip address>/ciscopca" an error is returned in the PCA login box that says, "Could not get user information from Unity Server".

Troubleshooting Information:

-Verified user is valid and password is current

-Restarted IIS Admin, WWW, Tomcat services.

-Looked through PCA troubleshooting doc and did not find anything misconfigured.

-PCA troubles seem to have started after a reboot of the Unity/GCS/Exchange servers. Prior to reboot, I had no known PCA issues.

If anyone has any suggestions for where to look or anything to try, your input will be greatly appreciated.

Thanks,

Robert

  • Unified Communications Applications
1 REPLY
New Member

Re: Unity PCA Login Error

For additional information, I have posted the PCA log file from the Tomcat directory.

-Robert

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