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New Member

Unity PCA Not Available After 4.2(1) Upgrade

I upgraded two separate Unity servers to 4.2(1). After the upgrade the Unity PCA web page was unreachable on one of the servers. The other is fine. Any ideas?

6 REPLIES

Re: Unity PCA Not Available After 4.2(1) Upgrade

Hi -

On the problem Unity server, was the TOMCAT service installed? On one Unity server upgrade to 4.2(1) the TOMCAT service was not installed, but ran OK on other two servers. I contacted TAC on this. Because the TOMCAT service is installed via a combination of script files, there was no way to get it operational without reinstalling Unity. I did so on this one server and TOMCAT installed OK. If you do have a TOMCAT, the ciscopca files are actually located in c:\commserver\cscoserv. I found this bug which you might want to check with TAC to see if applies to your server - http://www.ciscotaccc.com/kaidara-advisor/voice/showcase?case=K16485955

Also, when you ran the permissions wizard, did you check the Enable DCOM box?

Ginger

New Member

Re: Unity PCA Not Available After 4.2(1) Upgrade

Bingo ... no Tomcat service on the server. The working Unity server has it. So the only way is to re-run the installer?

I do not recall an option for enable DCOM.

I'll check the bug report out.

Thanks!

Brian

New Member

Re: Unity PCA Not Available After 4.2(1) Upgrade

Just received these links from Cisco. Looks like there's a way to rerun just the PCA/Tomcat scripts.

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity40/tsg/tsg405/ex/tsg_1400.htm

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity40/tsg/tsg405/ex/tsg_1400.htm#wp1065975

Thanks again for your help. You saved me a lot of time.

Regards,

Brian

Re: Unity PCA Not Available After 4.2(1) Upgrade

Hi Brian -

I attached the summary notes from my TAC case so you can review. There were some permissions I checked on the Unity server, included in the notes. I did try the procedure in the link you referenced, but it did not work. This was the first of three servers I upgraded in the same weekend. I did validate the permissions prior to upgrading Unity before commencing the upgrade on the other two. Thank you for your nice comments and I wish you the best on this!

Ginger

New Member

Re: Unity PCA Not Available After 4.2(1) Upgrade

Ginger,

I can access SA pages and I don't think (hope) that I have any permissions problems. I haven't run the script yet - waiting for a maintenance window. I'm keeping my fingers crossed that this is an easy fix.

Thanks,

Brian

New Member

Re: Unity PCA Not Available After 4.2(1) Upgrade

I ran the PCA reinstall script and it worked great. All fixed. Thanks again for your help.

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