08-02-2006 11:41 PM - edited 03-18-2019 06:12 PM
I upgraded two separate Unity servers to 4.2(1). After the upgrade the Unity PCA web page was unreachable on one of the servers. The other is fine. Any ideas?
08-03-2006 10:26 AM
Hi -
On the problem Unity server, was the TOMCAT service installed? On one Unity server upgrade to 4.2(1) the TOMCAT service was not installed, but ran OK on other two servers. I contacted TAC on this. Because the TOMCAT service is installed via a combination of script files, there was no way to get it operational without reinstalling Unity. I did so on this one server and TOMCAT installed OK. If you do have a TOMCAT, the ciscopca files are actually located in c:\commserver\cscoserv. I found this bug which you might want to check with TAC to see if applies to your server - http://www.ciscotaccc.com/kaidara-advisor/voice/showcase?case=K16485955
Also, when you ran the permissions wizard, did you check the Enable DCOM box?
Ginger
08-03-2006 12:32 PM
Bingo ... no Tomcat service on the server. The working Unity server has it. So the only way is to re-run the installer?
I do not recall an option for enable DCOM.
I'll check the bug report out.
Thanks!
Brian
08-03-2006 12:54 PM
Just received these links from Cisco. Looks like there's a way to rerun just the PCA/Tomcat scripts.
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity40/tsg/tsg405/ex/tsg_1400.htm
Thanks again for your help. You saved me a lot of time.
Regards,
Brian
08-03-2006 01:11 PM
Hi Brian -
I attached the summary notes from my TAC case so you can review. There were some permissions I checked on the Unity server, included in the notes. I did try the procedure in the link you referenced, but it did not work. This was the first of three servers I upgraded in the same weekend. I did validate the permissions prior to upgrading Unity before commencing the upgrade on the other two. Thank you for your nice comments and I wish you the best on this!
Ginger
08-04-2006 05:46 AM
Ginger,
I can access SA pages and I don't think (hope) that I have any permissions problems. I haven't run the script yet - waiting for a maintenance window. I'm keeping my fingers crossed that this is an easy fix.
Thanks,
Brian
08-04-2006 10:41 AM
I ran the PCA reinstall script and it worked great. All fixed. Thanks again for your help.
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