Hope you are doing well. Please provide some more information regarding the problem. For example, which versions of Unity and Exchange are you installing? Did the install of Exchange proceed correctly? Make sure you are logged in to the Unity server as the domain\administrator account. Also make sure DNS is running fine.
I would imagine that the problem is that you did not delgate administrative control of exchange to the right Unity use or at all. Under Exchange System Manager delegate Administrative conrol to UnityDirServices I think is all thats necessary.
Hi Chad - The delegation of Exchange administrative control is done just after running permissions wizard, so since the process is failing during the running of PW, that is not likely to be probable cause. Would you agree?
Hi Min - UnityDirSvc is the suggested name of the Unity account that Cisco Unity directory services logs on as (directory services account). It is one of the domain accounts that the Unity installation will prompt you to specify. Permissions Wizards gives those accounts the privileges required to perform their specific functions.
Since you asked what this account is for, and because it's role is clearly specified in the instructions for "Creating Accounts for the Installation and Granting Permissions" sections of the installation guide, I must ask, are you following the step by step installation guide? You can't go wrong with the installation guide. These steps are detailed here:
I would suggest you pop in Service Pack CD1 and run CUSPA (Cisco Unity System Preparation Assistant) which will check to ensure that the OS, SQL, and Exchange (among others) are properly installed and the required Service Packs and patches are also installed. Once CUSPA is happy, then re-run CUICA.
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