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Unity Ports - Not Registered & Unknown Status in CallManager

Unity 4.1(1) Unified w/ Exchange 2003 off-box

CallManager 4.0(2a)sr2c

I got a few calls from users today that stated their MWI didn't work. I looked in the Unity event logs and found event ID 126 (CiscoUnity_TSP). I then went to CallManager Admin and found that the port indicated in the event log was at an "Unknown" status.

I tried resetting the port in CCM, but to no avail. I also have another port that is hardly used that is set to "Unregistered". Any clues besides restarting Unity in the middle of the morning? Thanks in advance.

Cisco Unity-CM TSP device 75 (Cisco Unity port 71): An attempt to turn ON the message waiting indicator (MWI) for extension 7891 failed because Cisco Unity lost connection with Cisco CallManager 10.40.0.10.

This condition can occur occasionally as part of normal operation, and the MWI request will be retried once Cisco Unity reconnects with Cisco CallManager. If the MWI status remains unchanged for an extended period of time or if there are many of these warnings from Cisco Unity in a short period of time, there may be an MWI misconfiguration or another problem.

For more information, refer to the "Message Waiting Indicators" chapter in the Cisco Unity Troubleshooting Guide.

For more information, click: http://www.CiscoUnitySupport.com/find.php

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Unity Ports - Not Registered & Unknown Status in CallManager

Make sure you are running the latest and greatest TSP software. If you can download this at

http://cisco.com/kobayashi/sw-center/sw-voice.shtml

The older TSP software have a history of becoming unregistered with CCM. If you restart the CCM server, it seems to bring them back.... But if update the TSP software, it will fix it all.

good luck

3 REPLIES

Re: Unity Ports - Not Registered & Unknown Status in CallManager

Make sure you are running the latest and greatest TSP software. If you can download this at

http://cisco.com/kobayashi/sw-center/sw-voice.shtml

The older TSP software have a history of becoming unregistered with CCM. If you restart the CCM server, it seems to bring them back.... But if update the TSP software, it will fix it all.

good luck

Community Member

Re: Unity Ports - Not Registered & Unknown Status in CallManager

I downloaded and install TSP 8.1.3, but still have the problem. I have yet to restart the CCM because I need a maintenance window. Before I restart CCM, is there anything else I should try?

Community Member

Re: Unity Ports - Not Registered & Unknown Status in CallManager

TSP 8.1.3 seems to have worked. The problem I had earlier about the 'Not Found' status was because I was in failover mode. By design, Unity will not register the primary's ports to CCM. Thanks again.

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