Unity Ports - Not Registered & Unknown Status in CallManager
Unity 4.1(1) Unified w/ Exchange 2003 off-box
I got a few calls from users today that stated their MWI didn't work. I looked in the Unity event logs and found event ID 126 (CiscoUnity_TSP). I then went to CallManager Admin and found that the port indicated in the event log was at an "Unknown" status.
I tried resetting the port in CCM, but to no avail. I also have another port that is hardly used that is set to "Unregistered". Any clues besides restarting Unity in the middle of the morning? Thanks in advance.
Cisco Unity-CM TSP device 75 (Cisco Unity port 71): An attempt to turn ON the message waiting indicator (MWI) for extension 7891 failed because Cisco Unity lost connection with Cisco CallManager 10.40.0.10.
This condition can occur occasionally as part of normal operation, and the MWI request will be retried once Cisco Unity reconnects with Cisco CallManager. If the MWI status remains unchanged for an extended period of time or if there are many of these warnings from Cisco Unity in a short period of time, there may be an MWI misconfiguration or another problem.
For more information, refer to the "Message Waiting Indicators" chapter in the Cisco Unity Troubleshooting Guide.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...