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Unity prompts

New unity admin person here. having a cramp. When leaving internal messages, callers have the option of marking them urgent. When external callers call, it gives the option,press 2, but does not work. seems to ignore the dtmf..

Thank you in advance for this rather simple,stupid question.

1 REPLY
Silver

Re: Unity prompts

Hi,

What codecs are you using? Its possible you may need to set up DTMF relay on your router so Unity can process these tones.

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