Here's a snippit of this with references to your Holiday question:
Unity data not backed up or not fully restored in Connection
Holiday information from Unity.System schedules are backed up as much as possible (Connection and Unity have different levels of detail for schedules), but no holiday data is included from Unity backups.Unity treats holidays as system wide and good for the entire day, Connection treats holidays as per schedule and can be defined down to the minute.Note that Connection backups do include holiday information and they are restored properly.
With the added information from Brad (Great!) i'd recommend watching the help videos also on the unitytools website. My approach is to have the customer go through the current Call Handlers. Are they any that can be cleaned out or deleted? Are they even configured correctly? I have come across many Unity servers that have dead or unoperational Call Handlers. Why port over bad data right?!
Typcially, you will have to move over the Subscribers first. If you do not and then move the Call Handlers first, you will have dead transfers if they referred toa subscriber anywhere. If it is not possible, you will need to document each Call Handler on where they transfered to or routed the message to, then reconnect these settings after the subscribers have been moved over.
One thing I have not tried is to move over the Subscribers, but let COBRAS pick the default user or a call handler owner. Once they are tested, go back and move the subscribers, then re-run COBRAS import for Call Handlers and see if it links up the owners, transfers, etc.
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