We have two Call Manager clusters using site codes to dial between. Each site has Unity 5 system with Digital Networking (in UM config).
When user in site A calls user in Site B, we prepend the site code on caller ID, so user in site B can easily call back from call lists and it works great.
The problem is when user in Site A leaves a voicemail message for user in Site B. Since caller ID includes site codes, Unity in site B cannot properly recognize the caller and email delivered to Site B subscriber is "Message from an unidentified caller"....
Obviously, if we stop prepending site codes on caller ID, Unity identification starts working, but then to call back users need to edit the number and prepend the site codes manually....
I had been scratching my head about it, but I can't seem to find a solution that can solve it.
Adding an alternate extension didn't work for a test user? If Call Viewer on Unity is showing a # coming in that matches that of a subscriber's extension or a configured alternate extension, Unity should recognize that as a subscriber.
The alternate number always works. are you sure you are sending the correct digits you think you are to Unity? I can add in my cell phone number to the Alternate number and then call Unity directly from the PSTN and get unity it prompt for my PIN only. (because it associated me with caller ID to my cell phone number in the Alternate Number in my subscriber profile)
double check your incoming call viewer as another posted stated.
Another option would be to reverse the numbers. Put the sitecode+4digits as primary and the 4 digit as alternate number.
You have reached the Cisco Logistics Support Center.. To Check Status of
your RMA, visit Product Returns & Replacements (RMA). Need help? Contact
us by Phone or Email. North Americas Phone: 1800 553 2447 Option 4
Email: firstname.lastname@example.org Europe Phone: +3...
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...