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Community Member

Unity SA won't load pages with media master bar!

I have a new Unity 4.0.5 install. It was up and running nicely, I imported about 100 users through using a CSV file (no errors). Now when I go into the SA, I can't pull up any page that has a Media Master Bar (subscriber, directory handler, call handler). IE just terminates immediately and the page is the correct color, but no info.

If I open the SA and look at pages that don't have that bar, all is well with the world. I can browse, make changes, save changes (I tested with a routing table).

We cut over tomorrow (my luck). Am I headed for a re-install or are there things I can check? SADBConn traces show nothing. DB Walker is fat and happy. HELP!

John

2 REPLIES
VIP Purple

Re: Unity SA won't load pages with media master bar!

Here are some links that might be helpful.

Cisco Unity SA Troubleshooting Guide

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a00801ba0ef.shtml

Restoring Cisco Unity SA, AA, and Status Monitor Web Pages

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a00801040be.shtml

Unity Media Master Hangs when Google Desktop Search Engine is Installed on Windows XP

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a00803ca837.shtml

Hope this helps. If so, please rate the post.

Thanks,

Brandon

Community Member

Re: Unity SA won't load pages with media master bar!

Thanks. I thought it was the MM object, but it wasn't present. Tried everything, else. Time dictates a re-install.

Cheers,

John

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