Wondering if it's possible to create a service account within Unity to allow my helpdesk to have access to the subscriber page within unity, but deny them access to everything else. Thoughts? Unity 4.2.1
You can use GrantUnityAccess tool (ran from the command line, located in Commserver directory) to give this particular user's AD account access and apply certain restrictions on the CoS that you assign them so they can only perform certain actions.
Once in the Commserver directory, just type grantunityaccess and hit enter, you'll see the syntax you need.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...