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Unity Service - Error: Unable to communicate with service control center

Hi Guys,

I have a CUC Cluster of 2 nodes at 9.1.2  I did a Cobra restore and since the cobra I have an issue when I go to Unity Connection Servicability and then

If I go in service Management I have this error :  " Error: Unable to communicate with service control center  "

I am not the only one who got that Issue.. the documentation is not so clean from cisco..

http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-communications-manager-version-70/110587-cuc-credential-error.html#Controlcenter

 

Here is what I did and the result

admin:run cuc dbquery unitydirdb select alias, displayname, objectid  from vw_user where alias ='adminunity'

alias       displayname  objectid
----------  -----------  ------------------------------------
adminunity  adminunity   2774a94d-052d-49e9-9288-bf447a4b1532

 

admin : run cuc dbquery unitydirdb select objectid, userobjectid, credentialtype, encryptiontype from tbl_credential where userobjectid = "2774a94d-052d-49e9-9288-bf447a4b1532"
 

objectid                              userobjectid                          credentialtype        encryptiontype
------------------------------------  ------------------------------------  --------------  --------------
1255f7f7-5d15-4406-ab54-df5f248e30bf  2774a94d-052d-49e9-9288-bf447a4b1532  3               3

5ace4b8f-dbeb-4e46-8d7c-146b13db5499  2774a94d-052d-49e9-9288-bf447a4b1532  4               3

 

 

admin : run cuc dbquery unitydirdb update tbl_credential set encryptiontype = "3" where objectid ="1255f7f7-5d15-4406-ab54-df5f248e30bf"


admin run cuc dbquery unitydirdb update tbl_credential set encryptiontype = "3" where objectid ="5ace4b8f-dbeb-4e46-8d7c-146b13db5499"

 


admin:run cuc dbquery unitydirdb select objectid, userobjectid, credentialtype, encryptiontype from tbl_credential where userobjectid = "2774a94d-052d-49e9-9288-bf447a4b1532"

objectid                              userobjectid                          credentialtype  encryptiontype
------------------------------------  ------------------------------------  --------------  --------------
1255f7f7-5d15-4406-ab54-df5f248e30bf  2774a94d-052d-49e9-9288-bf447a4b1532  3               3

5ace4b8f-dbeb-4e46-8d7c-146b13db5499  2774a94d-052d-49e9-9288-bf447a4b1532  4               3

 

 

 

but once I did that, I wasn't able to login anymore with my user, so I put it back to 4.

 

anyone ?

  • Unified Communications Applications
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