I am configuring the vm-integration to provide some level of Unity service during SRST. However, I have an issue with the : "A user presses the message button on a phone (pattern direct command)" idea.
I understand that pressing the message button alone, the user is attempting to access their mailbox therefore a statement like "pattern direct 2 CGN *" may be correct.
However, what about when a user presses "CFdwAll" then "Message" in order to forward their phone to voicemail ? This would then make the pattern incorrect as in this instance, the caller ultimately needs to be forward to the mailbox greeting to leave a message. I dont believe this will happen. Worse still, the user is not prevented from "forwarding their phone to voicemail" in this way. I suspect from what I've seen that if they do this, the caller will either get a Unity PIN prompt or just a Unity main menu.
How do users actively forward their phones to voicemail during an SRST condition ? (or cant they, or do you have to rely on the CFNA option only). How do you stop users doing "CFwdAll" + "Messages" (as they do in normal operation) and thinking their calls are being forwarded to their mailbox correctly, when in fact, they wont be ?
I dont have RDNIS capability so I am having to use the vm-integration config as well.
If the CFwdAll + Messages key routes to the voicemail pilot number (and not the individuals mailbox greeting) that is wrong isn't it ? Someone who calls that phone would be connected to the Unity Main Menu and not the relevant mailbox ?
You may not have this problem if you are using RDNIS because that is taken care of for you (I believe), if you dont have RDNIS capability, you have to use DTMF tones to navigate the Unity menus using the patterns defined in vm-integration and this is where my problem lies.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
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