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Unity system "unity messaging mailbox"

We have four storage groups in the partner exchange server. Currently the default unity messaging mailbox_serverA is in storage group A. We have to remove the storage group A. Can we just simply move the unity messaging mailbox to another storage without causing problem? Thanks


Re: Unity system "unity messaging mailbox"

Hi -

You may need to stop/restart Unity - check out these instructions (they are from Unity 4.0(3)), but should still apply:

Unity Messaging System Mailbox

When an unidentified caller—an outside caller or a caller from inside the organization calling from a phone that is not associated with a subscriber account (such as a conference room)—leaves a message for a subscriber, Cisco Unity gives the message to the subscriber home server and stores it in the subscriber mailbox. Such messages are identified as coming from the Unity Messaging System mailbox, which is homed on the server that Cisco Unity gives the message to, and has the display name Unity Messaging System.

For more information on the Unity Messaging System mailbox and its associated account, refer to the "Default Accounts and Message Handling" chapter in the Cisco Unity System Administration Guide. The Cisco Unity System Administration Guide is available at .

To Move the Unity Messaging System Mailbox


Step 1 Use the same procedures that you use for moving ordinary subscriber mailboxes in Exchange 5.5, Exchange 2000, or Exchange 2003 as indicated in the "Introduction to Cisco Unity Data and Message Storage" section.

Step 2 To prevent messages from unidentified callers from getting stuck in the Unity Messaging Repository (UMR) after the move, do the following sub-steps:

a. On the Windows Start menu, click Programs > Administrative Tools > Services.

b. From the Services window, stop and restart AvUMRSyncSvr service.

Once the UMR service has restarted (it may take a few minutes), Cisco Unity exhibits the following behavior:

Messages from unidentified callers that are addressed to subscribers who do not have full mailboxes are delivered.

As expected, messages from unidentified callers that are addressed to subscribers who have full mailboxes are not delivered. However, when Cisco Unity attempts to send a nondelivery receipt (NDR), the NDR gets stuck in the Unity Messaging System mailbox, and is never forwarded to the Unidentified Messages distribution list.

Step 3 To release any stuck NDRs from the Unity Messaging System mailbox, stop and restart the Cisco Unity software by using the system tray icon.