because the end user doesnt have a Cisco IP Phone (works from home) and does not have VM at home. So we wanted to use the Superviory transfer option so that unity can grab back the call after so many rings.
This works well when you dial her extension from a Call Handler but not from a Cisco IP Phone.
Here is the reference that shows why you are seeing this behaviour. You will need to route these calls through a Call Handler;
Call transfer and screening settings control how Cisco Unity handles your incoming calls from callers who ***did not dial you directly.
Transfer and screening settings apply only when calls are routed to you from the main greeting recorded for your organization, directory assistance, or a similar automated call handler that your Cisco Unity administrator set up to assist callers who dial the main phone number for your organization. This means that when an outside caller or another subscriber dials your extension to reach you by phone, your Cisco Unity transfer and screening settings do not apply.
Thanks for the link, im in the process of reading through the links...but i was looking for something more specific. Like a How To, maybe.
So i setup a call to send to a Call Handler and then maybe under "the After message action" -recording a blank greeting to send the call to the subscriber account which will then dial the phone, the phone is then call forwarded to the cell number. And the Unity Supervisory will count the rings and send back to the unity subscribers greeting....??
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...