07-26-2008 01:07 AM - edited 03-18-2019 09:22 PM
when unity tried to transfer a call to ccm ,either release to switch or supervised,i got the following error
NOTE:
that happens only in transfer calls.
WHY??
Cisco Unity's telephony component has encountered a serious error.
EXPLANATION:
No reponse was received on port 2 while performing a blind transfer. This is a serious failure, and most likely parties involved in the call will be disconnected. In some cases, further calls on this port will not be handled correctly.
TECHNICAL DETAILS:
Thread 0x00000CC4 had a failure on port 2 in method CAvMiuLine::Transfer(eMIU_XFER_RELEASE)
DESCRIPTION: Timed-out waiting for LINECALLSTATE_IDLE after lineBlindTransfer.
DETAILS:
HCALL: 0x000102F4
CallState: LINECALLSTATE_CONNECTED
DestAddress: 1001.
CALLINFO:
CallerID: 1400
CalledID: 1002
RedirectingID: Unknown
Origin: Internal
Reason: Direct
Trunk: 0.
CALL SEQUENCE:
[01:20:52:074 - 0x00000C78] LINE_APPNEWCALL(0x000102F4)
[01:20:52:074 - 0x00000C78] SetEvent(NewCall)
[01:20:52:074 - 0x00000C78] SetEvent(CallInfoArrived)
[01:20:52:094 - 0x00000CC4] Answer() entered
[01:20:52:094 - 0x00000C78] LINE_REPLY(0x000102E3 | 0x00000000)
[01:20:52:094 - 0x00000CC4] lineAnswer(0x000102F4) - 0x000102E3
[01:20:52:104 - 0x00000C78] LINECALLSTATE_CONNECTED(0x000102F4 | Active)
[01:20:52:104 - 0x00000CC4] WaitFor(0x000102E3 | CONNECTED) - CONNECTED
[01:20:52:104 - 0x00000CC4] Answer() - S_MIU_CONNECTED
[01:20:52:795 - 0x00000CC4] Answer() entered
[01:20:52:795 - 0x00000CC4] Answer() - S_MIU_CONNECTED
[01:20:52:795 - 0x00000CC4] Play() entered
[01:20:52:795 - 0x00000CC4] WavOpen(AvPHGreetENU005.wav) - 0x0000000D
[01:20:52:795 - 0x00000CC4] WavGetLength(0x0000000D) - 1785
[01:20:52:795 - 0x00000CC4] WavClose(0x0000000D) - 0x00000000
[01:20:52:795 - 0x00000CC4] WavOpen(AvPHGreetENU005.wav) - 0x0000000E
[01:20:52:795 - 0x00000CC4] WavSetChunks(0x0000000E) - 0x00000000
[01:20:52:795 - 0x00000CC4] WavSetPosition(0x0000000E | 0) - 0
[01:20:52:795 - 0x00000CC4] WavSetVolume(0x0000000E | 50) - 0x00000000
[01:20:52:795 - 0x00000CC4] WavSetSpeed(0x0000000E | 100) - 0x00000000
[01:20:52:795 - 0x00000CC4] WavPlay(0x0000000E) - 0x00000000
[01:20:54:587 - 0x000014B4] SetEvent(WavStopped)
[01:20:54:587 - 0x00000CC4] WaitFor(StopEvents) - WavStopped
[01:20:54:587 - 0x00000CC4] WavGetLength(0x0000000E) - 1785
[01:20:54:587 - 0x00000CC4] WavClose(0x0000000E) - 0x00000000
[01:20:54:587 - 0x00000CC4] Play(Item 1 of 1 | AvPHGreetENU005.wav) - 0 to 1785
[01:20:54:587 - 0x00000CC4] Play(1 Item | PlayLength 1785) - S_OK
[01:20:54:838 - 0x00000CC4] GatherDigits(PEEK) entered
[01:20:54:838 - 0x00000CC4] GatherDigits(PEEK - <>) - S_OK
[01:20:54:848 - 0x00000CC4] Transfer(RELEASE to 1001) entered
[01:20:54:848 - 0x00000CC4] lineBlindTransfer(0x000102F4 | 1001) - 0x000102C1
[01:20:56:079 - 0x00000C78] SetEvent(CallInfoArrived)
[01:20:56:580 - 0x00000C78] LINE_REPLY(0x000102C1 | 0x00000000)
[01:20:56:600 - 0x00000C78] SetEvent(CallInfoArrived)
[01:20:56:600 - 0x00000C78] SetEvent(CallInfoArrived)
[01:21:24:851 - 0x00000CC4] WaitFor(0x000102C1 | IDLE) - Timeout.
07-26-2008 03:18 AM
This could be caused by a defect. What version of Unity and TSP ?
07-26-2008 09:46 AM
I use unity version 4.0(5)
How i can get TSP?
07-26-2008 09:48 AM
If u mean Telephony service provider.
It is CCM 4.1(3) sr5b
07-26-2008 01:37 PM
In the Unity Tools Depot, under Reporting Tools, launch the Gather Unity System Information utility and it will tell you the TSP information.
07-31-2008 02:40 AM
Cisco Unity TSP version = 8.0(1b)ES11
07-31-2008 02:41 AM
Anyhow i got 8.3
BUT
Is it compatible with unity 4.0(5)?
This info not clear in downloading page
07-31-2008 05:42 AM
Unity TSP version 8.3(1) with Unity software version 4.0(5)is compatible with the 4.1(3) version of Cisco Callmanager:
http://www.cisco.com/en/US/partner/docs/voice_ip_comm/unity/compatibility/matrix/cutspmtx.html
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