Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

unity transfer error

when unity tried to transfer a call to ccm ,either release to switch or supervised,i got the following error

NOTE:

that happens only in transfer calls.

WHY??

Cisco Unity's telephony component has encountered a serious error.

EXPLANATION:

No reponse was received on port 2 while performing a blind transfer. This is a serious failure, and most likely parties involved in the call will be disconnected. In some cases, further calls on this port will not be handled correctly.

TECHNICAL DETAILS:

Thread 0x00000CC4 had a failure on port 2 in method CAvMiuLine::Transfer(eMIU_XFER_RELEASE)

DESCRIPTION: Timed-out waiting for LINECALLSTATE_IDLE after lineBlindTransfer.

DETAILS:

HCALL: 0x000102F4

CallState: LINECALLSTATE_CONNECTED

DestAddress: 1001.

CALLINFO:

CallerID: 1400

CalledID: 1002

RedirectingID: Unknown

Origin: Internal

Reason: Direct

Trunk: 0.

CALL SEQUENCE:

[01:20:52:074 - 0x00000C78] LINE_APPNEWCALL(0x000102F4)

[01:20:52:074 - 0x00000C78] SetEvent(NewCall)

[01:20:52:074 - 0x00000C78] SetEvent(CallInfoArrived)

[01:20:52:094 - 0x00000CC4] Answer() entered

[01:20:52:094 - 0x00000C78] LINE_REPLY(0x000102E3 | 0x00000000)

[01:20:52:094 - 0x00000CC4] lineAnswer(0x000102F4) - 0x000102E3

[01:20:52:104 - 0x00000C78] LINECALLSTATE_CONNECTED(0x000102F4 | Active)

[01:20:52:104 - 0x00000CC4] WaitFor(0x000102E3 | CONNECTED) - CONNECTED

[01:20:52:104 - 0x00000CC4] Answer() - S_MIU_CONNECTED

[01:20:52:795 - 0x00000CC4] Answer() entered

[01:20:52:795 - 0x00000CC4] Answer() - S_MIU_CONNECTED

[01:20:52:795 - 0x00000CC4] Play() entered

[01:20:52:795 - 0x00000CC4] WavOpen(AvPHGreetENU005.wav) - 0x0000000D

[01:20:52:795 - 0x00000CC4] WavGetLength(0x0000000D) - 1785

[01:20:52:795 - 0x00000CC4] WavClose(0x0000000D) - 0x00000000

[01:20:52:795 - 0x00000CC4] WavOpen(AvPHGreetENU005.wav) - 0x0000000E

[01:20:52:795 - 0x00000CC4] WavSetChunks(0x0000000E) - 0x00000000

[01:20:52:795 - 0x00000CC4] WavSetPosition(0x0000000E | 0) - 0

[01:20:52:795 - 0x00000CC4] WavSetVolume(0x0000000E | 50) - 0x00000000

[01:20:52:795 - 0x00000CC4] WavSetSpeed(0x0000000E | 100) - 0x00000000

[01:20:52:795 - 0x00000CC4] WavPlay(0x0000000E) - 0x00000000

[01:20:54:587 - 0x000014B4] SetEvent(WavStopped)

[01:20:54:587 - 0x00000CC4] WaitFor(StopEvents) - WavStopped

[01:20:54:587 - 0x00000CC4] WavGetLength(0x0000000E) - 1785

[01:20:54:587 - 0x00000CC4] WavClose(0x0000000E) - 0x00000000

[01:20:54:587 - 0x00000CC4] Play(Item 1 of 1 | AvPHGreetENU005.wav) - 0 to 1785

[01:20:54:587 - 0x00000CC4] Play(1 Item | PlayLength 1785) - S_OK

[01:20:54:838 - 0x00000CC4] GatherDigits(PEEK) entered

[01:20:54:838 - 0x00000CC4] GatherDigits(PEEK - <>) - S_OK

[01:20:54:848 - 0x00000CC4] Transfer(RELEASE to 1001) entered

[01:20:54:848 - 0x00000CC4] lineBlindTransfer(0x000102F4 | 1001) - 0x000102C1

[01:20:56:079 - 0x00000C78] SetEvent(CallInfoArrived)

[01:20:56:580 - 0x00000C78] LINE_REPLY(0x000102C1 | 0x00000000)

[01:20:56:600 - 0x00000C78] SetEvent(CallInfoArrived)

[01:20:56:600 - 0x00000C78] SetEvent(CallInfoArrived)

[01:21:24:851 - 0x00000CC4] WaitFor(0x000102C1 | IDLE) - Timeout.

7 REPLIES
Cisco Employee

Re: unity transfer error

This could be caused by a defect. What version of Unity and TSP ?

New Member

Re: unity transfer error

I use unity version 4.0(5)

How i can get TSP?

New Member

Re: unity transfer error

If u mean Telephony service provider.

It is CCM 4.1(3) sr5b

Cisco Employee

Re: unity transfer error

In the Unity Tools Depot, under Reporting Tools, launch the Gather Unity System Information utility and it will tell you the TSP information.

New Member

Re: unity transfer error

Cisco Unity TSP version = 8.0(1b)ES11

New Member

Re: unity transfer error

Anyhow i got 8.3

BUT

Is it compatible with unity 4.0(5)?

This info not clear in downloading page

Cisco Employee

Re: unity transfer error

Unity TSP version 8.3(1) with Unity software version 4.0(5)is compatible with the 4.1(3) version of Cisco Callmanager:

http://www.cisco.com/en/US/partner/docs/voice_ip_comm/unity/compatibility/matrix/cutspmtx.html

191
Views
0
Helpful
7
Replies
CreatePlease to create content