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Unity UM 5.0(1) event log subscriber hearing failsafe conversation

I haven't noticed any problems with our Unity UM 5.0(1) but see in the logs every 3 or 4 minutes this error. We have 144 ports/1200 subscribers and about 10-20 calls up at given time.

Event Type: Error

Event Source: CiscoUnity_ConvSub

Event Category: Network

Event ID: 1000

Date: 2/26/2009

Time: 3:59:53 PM

User: N/A

Computer: CDC-UM1

Description:

An unexpected error has occured while a subscriber is on the phone with Unity. This can potentially result in the subscriber hearing the failsafe conversation. Technical details are - CAvSValidateID::ValidateSubType returned [0x80004005] on line 658 of file H:\views\CUESB1_view\un_Conv1\Scripted\ConvSub\SubSignIn.cpp.

1 REPLY
Cisco Employee

Re: Unity UM 5.0(1) event log subscriber hearing failsafe conver

Hi!

Are the users able to login to their mailboxes? No issues reported so far?

This error is generated in unity if a subscriber is not able to login into the mailbox.

If everything is working fine in your system you can schedule a system reboot as I've seen this clears the error. Otherwise, you can enable Unity traces to see what's causing the error.

Regards,

Teresa.

Regards, Tere. If you find this post helpful, please rate! :)
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