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Unity view-mail 8.5.7 - E_VMWS_GEN_SUBSYSTEM_FAILURE

Hi,

I am experiencing failures in playing back voice-mails through view-mail client. The issue is intermittent and only happens when the user tries to play back the message from phone. Play back from PC speaker works fine all the time.

Unity server 8.0.3

Initiall View-mail version 8.0 had the issue. I upgraded it to 8.5.7 but still same issue

Outlook version 2010


Below is a snippet from logs. Complete log file is attached,

++++++++++++++++

2013-10-02 13:38:20.3278 INFO: OUTLOOK 15952 VSTA_Main 1 VMOLibrary.TaskPanes.AudioControl.AudioEventHandler Exit

2013-10-02 13:38:20.4858 INFO: OUTLOOK 15952  5 VMOLibrary.TRaP.Unity7TrapImpl.ProcessTypicalTransaction Got VMWS Fault: E_VMWS_GEN_SUBSYSTEM_FAILURE

2013-10-02 13:38:20.4858 ERROR: OUTLOOK 15952  5 VMOLibrary.TRaP.Unity7TrapImpl.Playback Exception during playback:  System.ServiceModel.FaultException: E_VMWS_GEN_SUBSYSTEM_FAILURE 2013-10-02 13:38:20.3278 INFO: OUTLOOK 15952 VSTA_Main 1 VMOLibrary.TaskPanes.AudioControl.AudioEventHandler Exit
2013-10-02 13:38:20.4858 INFO: OUTLOOK 15952  5 VMOLibrary.TRaP.Unity7TrapImpl.ProcessTypicalTransaction Got VMWS Fault: E_VMWS_GEN_SUBSYSTEM_FAILURE
2013-10-02 13:38:20.4858 ERROR: OUTLOOK 15952  5 VMOLibrary.TRaP.Unity7TrapImpl.Playback Exception during playback:  System.ServiceModel.FaultException: E_VMWS_GEN_SUBSYSTEM_FAILURE

+++++++++++++++

Please let me know if anyone has experienced this and have some inputs for me.

Thanks,

Kapil

1 REPLY
Cisco Employee

Unity view-mail 8.5.7 - E_VMWS_GEN_SUBSYSTEM_FAILURE

Hi,

Please try installing the newer version of Viewmail 8.6(7):

http://software.cisco.com/download/release.html?mdfid=284006808&flowid=31850&softwareid=282074348&release=VMO%208.6%287%29&relind=AVAILABLE&rellifecycle=&reltype=latest

Regards, 

Tere. 

If you find this post helpful, please rate!

Regards, Tere. If you find this post helpful, please rate! :)
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