Unity VM from external callers not working for 1 user
Call manager ver 7.1.3
Unity ver 7.02
Domino Server version 8.5 HF424
We have one user who's voicemail is not working correctly
User can receive voicemails from interal call manager users. However if an external caller (PRI call) leaves a messages (they get the users greeting and can leave a message) but there is no record of the user leaving the message when the voicemail box is checked.
We tested this using a mobile phone and left multiple messages for the user but no alert is sent or MWI and if the user checks their voicemail there are no new messages.
We've recreated the user multiple times cheked unity server permissions on mailbox, marked for reimport into unity but it still doesn't work
Re: Unity VM from external callers not working for 1 user
We run Unity 5.0 with exchange. i have had this happen a couple times when we restart our domain contoller. very strange in that its only external, it impacts us a bit more in that no external calls are able to leave message, even though they are prompted to. i usually fail over to standby unity and reboot primary, fail back and all messages thet were left come in and all returns to normal.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...