unity voice-mail only imap account

[rvincent]

a client has a unity 5.0 voice-mail only. a few users had impa accounts set up. one of the users can no longer access his imap accout - he is prompted for username/password and it is not accepted.

where can i check that he is entering the correct username/password?

thanks

Rob

[Hoan Mai]

Hi Rob,

You can try to reset the password in Active Directory Users and Computer.

There's no way to decode his password.

[rvincent]

thanks

so the password matches what's in AD.

what about the username - is that the name or alias in AD?

thanks

Rob

[Hoan Mai]

that should be the alias.