I did a call forward from a cell phone to my phone in the office. The phone rings but does not go to my voice mail box , it goes to a general voice mail box.. How can I get it to go to my voice mail? If I forward another IP phone it works.
You mean you're forwarding your cell phone to the pilot number for the voice mail system? Or you're forwarding to your desk phone (DID) which in turn forwards to voice mail after X rings? So in other words your cell phone rings and then after X rings your desktop rings Y rings and _then_ it forwards to Unity?
If the cell phone is comig in straight, you'll want to open up the port status montior or call viewer and see what forwarding number Unity is getting - if nothing is coming through there's not much to be done. If it is then you can add that number as an alternate extension for your subscriber account (you can have up to 10 alternate phone numbers). Calls forwarding into the system from that number will get right to your greeting and when you call in from that number you'll go right to subscriber sign in.
If you're "double forwarding", again you'll need to check what number is being presented to Unity as the forward (call viewer or port status monitor will provide this) - it _should_ be the last redirecting number (i.e. your desktop phone) but the switch may be configured otherwise. But determining what we're getting is a good first step.
I forward the cell phone to a DID and the phone rings the phone I forwarded too X rings and then goes to the general voice mail box not the voice mail of the DID. I do have the alternate extension in the voice mail. Here is the q931 debug
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