Is there a Cisco product that enables Unity to have voice interaction?
Such as when a Unity Subscriber calls in to check messages, they would say "Play" or "Delete" or "Forward to Brett"
So let me clarify: is this the product that would handle this?
Cisco Personal Assistant Speech Recognition Server?
I have used systems from Mitel that have the ability to use the Directory and just speak the name and it dials that person. Great for outside callers needing access to the corporate directory.
My pain is that people forwarding messages in Unity cant stand spelling by last name, first name, extension etc. They find this to cumbersome. I agree to a point, but then again, i I don't use the system as they do.
I have IPCC Express running, but I am unfamiliar with Nuance ASR software.
So basically, I would need to have Personal Assistant (which is dead now from what you said)for Unity to for voice prompts and then us Nuance ASR software for my Corporate Directory for outside callers.
I'll have to check with the Unity 5.x people and see if this coming soon.
First, Unity Connection 1.2 has a fully featured voice driven conversation.
Also, Unity 5.0(1) (releasing early next year) will have a VUI option for subscriber conversations as well - it's not as robust as Connection's implementation but it'll do what you want here (i.e. allowing you to navigate your inbox with voice commands).
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