Trying to think how in Unity 5x/7x Voicemail Only we can have menu option in CallHandler under Opening Greeting that doesn't ring phone but transfers direct to voicemail. I don't have Unity box in front of me to see what options are in web/sa.
Thank you for calling Acme Supply. Press 2 to leave a message for an associate.
2. Enter the associates extension (trying to avoid having them enter *XXXX) <- Send to Greeting for this person without ringing phone
Re: Unity Voicemail 5x can Call Handler transfer direct to VM?
With that configuration, any time a call is transferred off any Call Handler (Opening Greeting for example) by the caller entering a user's extension, it's going to always forward to their greeting.
Bottom line is, if you set the Call Transfer setting on these subscribers, any incoming transfer is going to go to their voice mail greeting, regardless of whether it comes from Opening Greeting, or Acme Call Handler, etc.
You may need to restrict caller input on call handlers you don't want people to enter extensions during to avoid this type of situation.
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