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New Member

Unity voicemail call log?

We have an end user who got a prank phone call and our legal department wants us to obtain a log from the system? Is there a log of the calls that get processed into voicemail and where can I find it? We have the wave file with the date and time but we need a log of the call.

Any assistance would be great!

Rgds,

Vicky

12 REPLIES
New Member

Re: Unity voicemail call log?

only will get if pstn is passing caller id. if they are not you probably got message header from unknown caller. you may be able, if its a serious prank, to get telco involved. but if the caller info was not sent, you will not get.

New Member

Re: Unity voicemail call log?

Thank you for your post. We have a record of the call in the exchange message store, do you know if there is a log file to back that message/tie that message to?

New Member

Re: Unity voicemail call log?

Vctoria,

to be honest on our exchange the caller id is contained in the subject line

subject: Message from an unidentified caller ()

this header has no caller id

subject: Message from an unidentified caller (91617nxxxxxx)even though it says unidentified

is one with caller id.

Is that what you have? maybe i did not understand you properly.

Silver

Re: Unity voicemail call log?

Run Subscribes or Subscriber Message Activity report on the Unity and see.

Randy

New Member

Re: Unity voicemail call log?

where can I find that report to run it?

New Member

Re: Unity voicemail call log?

reports are run in unity. log into unity then launch sys admin.

New Member

Re: Unity voicemail call log?

This looks like what want. I just did a comma delimited report. Can you tell me where we can pull this from? Where does unity place the report after we run it?

New Member

Re: Unity voicemail call log?

am i correct in that you are trying to get the caller id of the prank caller?

New Member

Re: Unity voicemail call log?

We have information about the number and message from the off net exchange message store. What I need now is an actual log file that shows the data in text.

New Member

Re: Unity voicemail call log?

New Member

Re: Unity voicemail call log?

New Member

Re: Unity voicemail call log?

This was extremely helpful! Thank you.

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