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Community Member

Unity Voicemail in Outlook envelope Icon

For some reason when I get a voice mail from Unity in my outlook, the envelope doesn't not open after I've listened to it. Does anyone know what the issue is on that?

thanks

2 REPLIES
Cisco Employee

Re: Unity Voicemail in Outlook envelope Icon

how do you have the settings in outlook to mark an e-mail as read?

HTH

javalenc

if this helps, please rate

HTH

java

if this helps, please rate

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Community Member

Re: Unity Voicemail in Outlook envelope Icon

I've never had to setup anything manual in Outlook to mark a message as read. It's all by default. One more thing I forgot to mention, is that if I look at my Outlook mailbox via Outlook Web Access, the envelope display the proper icon as a read message. Also, in Outlook itself, the count by the inbox gets decreased indicated a read message, and the MWI gets turned off. But the envelope icon won't change to a read message.

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